Thursday, March 21, 2019

Post 169: Lactose Intolerance and Respect in Business pt. 2



It is hard to exactly relay the events that occurred through the last metaphor I used. So, I will try my best but it might be a little weird. Basically, last time, the overall metaphor was a catering company at an event that was already approved to come through and the people at the event had to pay for grilled cheese despite being lactose intolerant. The people asked if they could just have bread or toast, but their requests were refused. They were also told that if they didn’t get a grilled cheese, no one at the table was allowed to have one either.

To me, the big red flags were in terms of just blatant disrespect. But, I still suspected she would order the grilled cheese. And I was right. In doing so, everyone got a grilled cheese, and let’s say, after everyone was able to order they symbolically protested the grilled cheese at a lactose intolerant dominated lunch.

(Realizing now that it might have been easier to make the metaphor with Vegans).

Now, in the end she basically ordered the grilled cheese anyway because she was told that no one else could order unless she ordered. So, taking a step back, if she was on a committee over seeing an event, she is told they have to order grilled cheese. If she doesn’t order it, no one gets any at her table or any other table. But, her table is also the only table that gets a say, if they all order then the other tables can order too. If she doesn’t order, no one gets anything. So she orders, so that the other tables can order and when they find out that they can only get grilled cheese, they are upset. Together, now that they’ve all been asked to order, they tell the catering company that no, they will not eat the grilled cheese and petition for a new catering company.

On the one hand, I think this was a good turn of events. Because she ordered, it gave everyone else a chance to order. If she had said no, no one would have gotten anything and they wouldn’t have known why they weren’t getting anything other than that it was her fault somehow. But this sort of assumes both that enough people will be lactose intolerant or realize the inconvenience to those who are and that enough people will stand up and say something.

It could have easily gone the other way and they’d have been stuck with grilled cheese sandwiches and with the authority they got from rolling over this time, maybe the catering company would come back with a just a slice of cheese option.

I think she had to have a lot of faith in the people at the other tables to put the decision up to them and hope they’d make the call that they did. And the bigger issue is on the end of the place that hires the catering company. What if they decide to ignore the petition? All the wiggle room will be gone if the place hosting the event says they still have to use that catering company anyway. And once they’ve been given that authority regardless of the opinions of those on the committee or attending the event, they likely won’t even bother to ask anything at all going forward.

Too many other people (those who can eat cheese and, perhaps, don’t believe or support those who are lactose intolerant) might like and support the catering company to make expensive changes on behalf of the non-grilled cheese eaters.

Is it better then if they still continue to serve grilled cheese? Does giving people a voice negate the problems of accepting the disrespect, if the outcome doesn’t really change.

It is just such a hard dilemma. I believe I said this last time as well, I’m glad it is not a decision I had to make.

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